We do offer residential deliveries however there would be an additional cost please contact our team for assistance: 262-790-2170
Residential deliveries are curbside only, and require that someone be present to accept the shipment. The person(s) accepting the shipment should be capable of lifting any boxes, rolls, or tubes, and must have a means of transferring the material from the truck to the storage area.
For insurance reasons, freight companies will not allow drivers to back into any driveways, dirt roads or other out-of-the-ordinary lanes, paved or unpaved. If the delivery point is far from the installation or storage area, arrangements must be made to meet the driver and transfer the material to another vehicle. Freight drivers will only hand boxes, rolls, or tubes from the trailer to the person accepting the shipment. NOTE: Neither the freight carrier nor TileTools.com nor affiliate company will be responsible for any missing or damaged material after the shipment is off-loaded from the freight carrier and the delivery receipt signed.
Prior to delivery, please advise anyone at the residence or a neighbor that you are expecting a delivery. If the shipment arrives earlier than scheduled, have the advised person inform the driver that delivery cannot be accepted and will have to be rescheduled. The same applies if you schedule a window of delivery time and the driver arrives after you had to leave. NOTE: If the advised person accepts and signs for your order, neither the freight carrier nor TileTools.com nor affiliate company will be responsible for any missing or damaged material not properly noted on the delivery receipt.
Any business receiving deliveries should have a loading dock opened during normal business hours. The receiving department will need a copy of the delivery acceptance instructions and the invoice for verifying completeness of the shipment and for handling any shortages or damage.
For insurance reasons, freight carrying companies will not allow drivers to back into any driveways, dirt roads or other out-of-the-ordinary lanes, paved or unpaved. Businesses receiving deliveries should have a forklift available, if possible, at the loading dock. If no fork lift is available, the driver will hand the boxes from within the truck to the receiving personnel.
FREIGHT TERMINAL PICKUP
Take a copy of the delivery acceptance instructions and the invoice with you when picking up your order from a freight terminal. You will need these documents for verifying completeness of the shipment and for handling any shortages and/or damage. NOTE: Customers must pick up orders within three days of arrival at the terminal to avoid storage fees.
Delivery Acceptance Instructions
This message contains important information regarding your order. If you have any questions, please contact our customer service department.
Be sure to have these instructions and your invoice readily available at the time of delivery. Both documents are necessary for verifying completeness of the shipment and for handling any shortages or damage. NOTE: If a third party will be accepting your order, it is important to review these instructions with that person.
When your order ships, you will receive confirmation via email. The message will also include the PRO (tracking) number and the phone number of the freight carrier. The day after receiving this message, you may contact the carrier and track the shipment with the PRO number.
Upon delivery, if any items are missing or damaged, or if the shipment is not intact (i.e. missing pallet shrink wrap; boxes opened; wood not in factory boxes; padding or accessories missing, or damaged in any manner), clearly note each item on the delivery receipt. Have the driver call the terminal for an exception number from the freight company OS&D department (Over, Short & Damage), then clearly write the number on the delivery receipt. If you are picking up the order from the freight terminal, ask the dock manager to get the exception number. This is required for approval of a claim. Refuse delivery if item is damaged beyond basic repair.
If the delivery driver says he cannot call the terminal for an exception number or that you cannot write anything on the delivery receipt, DO NOT SIGN the delivery receipt. This also applies if you are picking up the order at the freight terminal and the dock manager tells you the same. Call our customer service team immediately at 262-790-2170 and have them speak with the driver, dock manager or OS&D department. If it is after hours, ask the driver for his terminal phone number, then contact the OS&D department directly. NOTE: Signing a delivery receipt transfers liability from the freight carrier to the consignee (you, the customer). Therefore, accurately following these instructions is for your protection.
EXCLUSIONS AND ADDITIONAL CHARGES
Deliveries to residential or business locations DO NOT include inside-a-dwelling delivery, flat bed trucks, lift gate service, or a pallet jack. These are considered additional-charge services and must be authorized in advance by, and pre-paid to TileTools.com. If an order is refused for reasons not covered in these instructions, the customer will be responsible for all shipping and restocking fees, and returned freight charges.
What is a PRO number?
A Pro number is a term used by the trucking industry to identify a freight bill and corresponds to a scannable bar code. This is also referred to as a freight bill number or tracking number.
What type of delivery truck will be making my delivery?
Most deliveries are made by a tractor trailer from larger, well-known freight carriers.
What is a Delivery Receipt?
A delivery receipt is a control document used in delivering freight to a consignee (the customer). It is signed by the consignee and the driver to indicate completion of delivery. Delivery receipts are also used for collecting monies and recording delivery exceptions.
What is a delivery exception?
A delivery exception refers to any shipment shortage, overage or damage.
What is shrink wrap?
Shrink wrap is plastic sheeting used by warehouse personnel to secure cartons to a pallet.
We look forward to speaking with you soon. Have a great day!