- Commercially zoned address with tractor trailer access
- Forklift or loading dock on-site
- Accurate receiver contact information
- Signature release AFTER PACKAGE INSPECTION
Additional Delivery Options (Fees)
- Lift gate Fee - $150 Flat Rate (Needed if no loading dock or Residential address)
- Residential Delivery - $200 Flat Rate for all residential addresses
For insurance reasons, freight carrying companies will not allow drivers to back into any driveways, dirt roads or other out-of-the-ordinary lanes, paved or unpaved. Businesses receiving deliveries should have a forklift available, if possible, at the loading dock. If no fork lift is available, the driver will hand the boxes from within the truck to the receiving personnel.
FREIGHT TERMINAL PICKUP
Take a copy of the delivery acceptance instructions and the invoice with you when picking up your order from a freight terminal. You will need these documents for verifying completeness of the shipment and for handling any shortages and/or damage. NOTE: Customers must pick up orders within three days of arrival at the terminal to avoid storage fees.
Delivery Acceptance Instructions
This message contains important information regarding your order. If you have any questions, please contact our customer service department.
Be sure to have these instructions and your invoice readily available at the time of delivery. Both documents are necessary for verifying completeness of the shipment and for handling any shortages or damage. NOTE: If a third party will be accepting your order, it is important to review these instructions with that person.
When your order ships, you will receive confirmation via email. The message will also include the PRO (tracking) number and the phone number of the freight carrier. The day after receiving this message, you may contact the carrier and track the shipment with the PRO number.
Upon delivery, if any items are missing or damaged, or if the shipment is not intact (i.e. missing pallet shrink wrap; boxes opened; wood not in factory boxes; padding or accessories missing, or damaged in any manner), clearly note each item on the delivery receipt. Have the driver call the terminal for an exception number from the freight company OS&D department (Over, Short & Damage), then clearly write the number on the delivery receipt. If you are picking up the order from the freight terminal, ask the dock manager to get the exception number. This is required for approval of a claim. Refuse delivery if item is damaged beyond basic repair.
If the delivery driver says he cannot call the terminal for an exception number or that you cannot write anything on the delivery receipt, DO NOT SIGN the delivery receipt. This also applies if you are picking up the order at the freight terminal and the dock manager tells you the same. Call our customer service team immediately at 262-790-2170 and have them speak with the driver, dock manager or OS&D department. If it is after hours, ask the driver for his terminal phone number, then contact the OS&D department directly. NOTE: Signing a delivery receipt transfers liability from the freight carrier to the consignee (you, the customer). Therefore, accurately following these instructions is for your protection.
EXCLUSIONS AND ADDITIONAL CHARGES
Deliveries to residential or business locations DO NOT include inside-a-dwelling delivery, flat bed trucks, lift gate service, or a pallet jack. These are considered additional-charge services and must be authorized in advance by, and pre-paid to TileTools.com. If an order is refused for reasons not covered in these instructions, the customer will be responsible for all shipping and restocking fees, and returned freight charges.
What is a PRO number?
A Pro number is a term used by the trucking industry to identify a freight bill and corresponds to a scannable bar code. This is also referred to as a freight bill number or tracking number.
What type of delivery truck will be making my delivery?
Most deliveries are made by a tractor trailer from larger, well-known freight carriers.
What is a Delivery Receipt?
A delivery receipt is a control document used in delivering freight to a consignee (the customer). It is signed by the consignee and the driver to indicate completion of delivery. Delivery receipts are also used for collecting monies and recording delivery exceptions.
What is a delivery exception?
A delivery exception refers to any shipment shortage, overage or damage.
What is shrink wrap?
Shrink wrap is plastic sheeting used by warehouse personnel to secure cartons to a pallet.
We look forward to speaking with you soon. Have a great day!