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Return Policy Page

Refund Policy Chart

Store credit refunds may be an option in lieu of a restocking fee when applicable. Tile Tools has implemented a grading system that will help you understand the potential refund you will be getting. 

*Not all products are subject to the chart below as items that are shipped factory direct will have to follow the return policy of the manufacturer. Please contact us for more information


Grade A - Item(s) show no sign of use and it is in the original unopened/undamaged packaging.

Item will be refunded in full - No restock fee will be applied


Grade B - Item(s) is undamaged and unused but the package has been opened/damaged

Refund - Minimum 15% restock fee


Grade C - Item(s) is undamaged but shows sign of use. The package is opened/damaged

Refund - Minimum 25% restock fee


Grade D -  The item(s) is undamaged but missing parts/ shows signs of use

Refund - Minimum 25% restock fee plus replacement/repair part cost


Grade F - The item(s) are damaged/destroyed/used and cannot be repaired

No Refund


All returns require a Return Authorization number. The Return number will expire in 30 days.

Please contact TileTools.com prior to returning any item to ensure quick and accurate processing

Customers are responsible for securely packaging and shipping the return

Return shipping labels can be provided through one of or preferred carriers.

*The cost of the label will be reflected on the refund of the product upon receipt and inspection.

Returns to TileTools.com are processed within 72 business hours of receipt to allow time for proper inspection

Returns can be requested up to 30 days after purchase.

*Returns requested after 30 days can be denied or will have an automatic restocking fee regardless of condition.

Factory drop ship items may be subject to a restocking fee pending manufacturer return policy

Special or custom-order items are not eligible for return or refund once the order is submitted

We reserve the right to verify and authenticate billing information needed for refunds

Refunds are shown in US dollars

A Refund can only be issued back to the original payment method

Return shipping costs are the customers responsibility unless the return is due to an error by Tile Tools